HitMark Support

No. HitMark analyzes your video entirely on your device. Your footage is never uploaded to a server to be processed — finding the pitches and creating the clips all happens locally on your iPhone, iPad, or Mac.

No. We never receive, store, or look at your videos or clips on any server. Because everything is processed on your device, there is nothing on our end for anyone to see.

Only where you send them. A clip leaves your device only when you choose to share it through your device's share sheet — saving it to Photos or Files, sending it in Messages, or handing it to another app. Until you share it, it stays with you.

No. There's no account to create, and there's no analytics or tracking in the app. We don't collect your personal information or watch how you use HitMark.

HitMark uses a custom computer-vision model to find pitches, and like any automated system it isn't perfect. Missed pitches and occasional false positives are expected — especially in noisy, distant, or unusual footage. We're continually fine-tuning the model to improve its accuracy over time.

Film the at-bat with a steady, reasonably close view of the batter and home plate, and leave the audio on — the model listens for the sound of bat-on-ball contact. Clearer, well-framed footage gives it the strongest signals to work with.

Yes. You can review every clip and trim it before you share it, so you stay in control of what you keep even when the model gets one wrong.

HitMark is completely free. There are no in-app purchases, no subscriptions, and no paid upgrades — every feature is available to everyone at no cost.